Customer Support
At ByNuevra, transparency and dependable service are central to how we support customers before and after an order. Our team provides clear guidance for order questions, shipping concerns, documentation requests, and account assistance.
Support that follows through
We read the details, explain the next step clearly, and help move the request toward a practical resolution.
Helpful support without the guesswork
Our support process is designed to be responsive, clear, and focused on the details of your request.
Responsive communication
Most messages are reviewed during regular business hours, with priority given to time-sensitive order concerns.
Clear next steps
We explain what information is needed, what can be done, and what you should expect next.
Personal review
Your request is reviewed according to the details provided rather than handled as a generic ticket.
Order-first assistance
Including the order number helps us locate the relevant information and respond more efficiently.
Shipping and delivery help
For tracking questions, delivery delays, address corrections, or reshipment concerns, contact support as soon as possible with your order number and the latest tracking details.
- Carrier action and address changes may be limited after shipment.
Damaged or incorrect orders
When an order arrives damaged or the incorrect item is received, contact us within 48 hours of delivery. Include the order number and clear photos of the package and product.
- Complete documentation helps the review move faster.
Product and order documentation
Our team can assist with available product documentation, order details, shipping records, and related support information.
- Availability of specific documentation may vary by product.
Research Use Only reminder
All products offered by ByNuevra are designated Research Use Only and are not intended for human or animal use, including medical, diagnostic, therapeutic, cosmetic, or veterinary purposes.
How to reach us
Use the details below for order and support questions.
orders@bynuevrapep.com
Business Hours
Monday- Friday
9:00 AM- 5:00 PM Pacific Time
www.ByNuevrapep.com
- For the fastest response, include your order number and a brief description of the issue.
