Returns Policy
Please review the terms below before completing a purchase. This policy explains how ByNuevra handles final-sale products, damaged shipments, fulfillment errors, cancellations, and approved refunds.
All purchases are final
Because these products are supplied for controlled research use, returns are generally not accepted after an order has shipped.
How returns, refunds, and order issues are handled
By placing an order with ByNuevra, the purchaser confirms that they have reviewed and accepted the conditions described on this page.
Final-sale notice
Once a product has been processed and shipped, it is normally not eligible for return, exchange, or refund.
Final sale terms
Orders are treated as final after shipment. ByNuevra does not routinely accept product returns or exchanges after the package leaves our facility.
Damaged items or fulfillment mistakes
Contact our support team within 48 hours of delivery when an item arrives visibly damaged or when the product received does not match the order.
- Your order number
- A clear explanation of the issue
- Photos of the shipping package and the product received
Items and situations not eligible
The following are generally excluded from return or refund consideration:
- Opened, altered, or partially used products
- Products stored or handled incorrectly after delivery
- Orders delivered to the address entered during checkout
- Packages delayed while in the carriers possession
- Shipments recorded as delivered by the carrier
When a refund may be approved
Refunds are considered only in limited, verified situations. Approved refunds are returned to the original payment method used at checkout.
- Confirmed product damage at the time of arrival
- A verified order-packing error caused by ByNuevra
- An unavailable order canceled before shipment
Order cancellation window
A cancellation request must be submitted before an order enters processing, packing, or shipment preparation. Once fulfillment has started, cancellation may no longer be possible.
Shipping and delivery issues
ByNuevra is not responsible for refunds or replacements resulting from delivery information errors, carrier delays, or issues occurring after the package has been transferred to the carrier.
- Incorrect or incomplete delivery information entered by the customer
- Carrier delays or service interruptions
- Packages reported as delivered but later lost or stolen
- Delivery problems after transfer to the carrier
Research use acknowledgment
All products sold by ByNuevra are intended solely for laboratory and research applications.
- Not for human consumption
- Not for medical, diagnostic, therapeutic, cosmetic, or veterinary use
- Purchasers must be at least 21 years old
- Products must be handled, stored, and used in accordance with all applicable laws, regulations, and laboratory requirements.
Need help with an order?
Contact the ByNuevra support team and include your order number, a full description of the issue, and any relevant photos so the request can be reviewed efficiently.
Policy summary
Key points to review before placing an order.
- Most shipped orders are final sale
- Damage or order errors must be reported within 48 hours
- Photos and the order number may be required
- Cancellations are limited to pre-processing orders
- Approved refunds return to the original payment method
- Products are for research use only
